Receptionist
The Opportunity
Join the dynamic healthcare team at Kronos Health, PLLC as a full-time Receptionist and be part of our Primary Care and Community Geriatrics Practices. This role is pivotal in ensuring the smooth operation of the practice to ensure exceptional patient experiences and optimal health outcomes in a supportive environment focused on patient wellness and professional growth. Fluency in Spanish is required. If you are passionate about delivering high-quality care in a family medicine setting, we invite you to join our team!
About Us
Kronos Health has a mission to provide high-quality primary care at lower cost by changing the way health care is delivered. Both patients and clinicians need more time to talk, ask questions, develop meaningful relationships and build trust. Our clinicians provide physical examinations, routine health screenings, preventative care, group medical visits and chiropractic care for patients of all ages with a value-based approach.
Our success is built on team-based practices, collaborative environments and the importance of work-life balance. Bring your exceptional skills to our innovative practice and join us in driving medicine forward!
To be an integral part of a multidisciplinary team, the Receptionist should be providing support to providers, staff and patients.
Key Responsibilities & Functions
a. Provide telephone and in-person receptionist duties for the practice including;
· Greet and welcome patients, guests and business representatives; determine their needs and put them in contact with appropriate staff.
· Receive incoming calls and answer routine inquiries; screen and/or transfer calls to the appropriate member of the team.
· Facilitate the tracking and monitoring of the location of all staff.
· Take messages, or forward to voice mail, for all staff.
· Monitor and manage the general tidiness of the waiting room
· Attend to patient behaviors in the waiting room by listening, supporting, validating and in the case of disruptive behaviors employing de-escalating techniques. If necessary, contact Clinical Team Lead or other appropriate staff member for assistance.
b. Provide and manage clinic intake and bookings including:
· Provide intake services to new patients, by determining their need or directing them to the appropriate clinician.
· Build positive relationships with individual patient(s), in support of good health outcomes.
· Aid with patient intake documentation.
· Direct and schedule patient appointments with an appropriate member of the health care team including recall and/or follow up.
· Answer routine inquiries of visiting patients, including assisting patients to access the services of other agencies.
· Manage electronic patient files in Athena EMR.
· Provide other services to patients as directed.
c. Provide clerical support services for all members of the Health Care Team
· Facilitate smooth operation of reception and related areas of office.
· Provide administrative support to Health Care Team, including reports, letters, and notices, scanning.
· File patient history/treatment records in a manner that allows for easy location and fast retrieval. Archive files: files such as EKG.
· Enters patient data into Athena EMR.
· Perform other related duties as required.
d. Leadership
· Take leadership for supporting the provision of effective primary health care by supporting patients/clients, colleagues, visitors and community partners to access the information and services they need, in a way that consistently adheres to and honors the values of the Kronos Health.
· Pro-actively identify barriers to providing quality service and to gathering and providing needed information and identifies possible solutions.
· Develop preliminary suggestions or recommendations for moving forward, that anticipate the potential impact on Kronos Health resources and shares these with others in appropriate venues.
Ready to Apply?
Apply today and be part of something meaningful at Kronos Health. Email info@kronoshealth.com with a résumé and cover letter.