Medical assistant
Full-Time On Site | Primary Care & Community Geriatrics | Newton, MA
The Opportunity
Join the dynamic healthcare team at Kronos Health, PLLC as a full-time Medical Assistant at our Newton, Massachusetts location and become an integral member of our Primary Care and Community Geriatrics practices. The Medical Assistant plays an important role in supporting our clinicians, patients, and practice operations while helping to create an exceptional patient experience and achieve optimal health outcomes. This position is ideal for a compassionate, organized, and dependable Medical Assistant who enjoys working as part of a collaborative team and is committed to providing high-quality, patient-centered care.
Russian-speaking ability is required for this position. The ability to communicate effectively with patients and families in Russian is an important component of providing culturally responsive, accessible care to our patient population.
If you are passionate about primary care, enjoy building meaningful relationships with patients, and want to work in an innovative practice that values both patients and its team members, we invite you to join us.
Required Qualifications
High school diploma or equivalent and completion of an accredited Medical Assistant program or equivalent relevant clinical experience.
Certified Medical Assistant (CMA or RMA) with current CPR/BLS certification.
Fluency in Russian, including the ability to communicate effectively with Russian-speaking patients and families, and strong verbal and written communication skills in English.
Previous experience in a medical office, primary care, community health, geriatrics, or another healthcare setting, with knowledge of basic medical terminology.
Demonstrated ability to obtain and accurately document vital signs and perform basic clinical procedures and point-of-care testing in accordance with training, protocols, and scope of practice.
Strong organizational, time-management, and prioritization skills, with the ability to manage multiple responsibilities in a busy clinical environment while maintaining attention to detail.
Ability to work effectively as part of an interdisciplinary healthcare team while also working independently and recognizing when assistance or direction is needed.
Strong computer skills and the ability to learn and use electronic medical records, including Athena.
Experience with vaccine management, point-of-care testing, EKGs, and other routine clinical procedures.
Commitment to patient confidentiality, HIPAA compliance, patient safety, and infection-control practices.
Professional, compassionate, and respectful approach to patients, families, and coworkers, with a commitment to patient-centered, high-quality care.
Reliable attendance, punctuality, flexibility, and willingness to learn and adapt to the evolving needs of the practice.
Key Responsibilities and Functions
A. Provide Telephone and In-Person Reception Services
Greet patients, families, visitors, and business representatives and direct them to the appropriate staff member.
Provide professional, courteous, and culturally sensitive communication, including communication in Russian with Russian-speaking patients and families.
Answer and triage incoming calls, respond to routine inquiries, take messages, and transfer calls as appropriate.
Maintain staff location/availability tracking and a clean, organized, welcoming reception area.
Protect patient confidentiality and privacy at all times.
Respond appropriately to patient and visitor concerns, using appropriate de-escalation techniques and seeking assistance when needed.
B. Provide and Manage Clinic Intake and Scheduling
Perform patient intake, determine patient needs, and direct patients to the appropriate clinician or healthcare team member.
Assist with registration, intake documentation, and updating demographic, insurance, medication, allergy, and other patient information.
Schedule and coordinate appointments, including physicals, annual wellness visits, preventive care, chronic disease follow-up, and recall appointments.
Answer routine patient questions and assist with access to healthcare services and community resources.
Maintain accurate patient information in the Athena EMR and assist patients with navigating the healthcare system.
C. Provide Clinical and Medical Support
Obtain and accurately document vital signs and other clinical measurements.
Prepare patients for examinations and procedures and assist clinicians within the Medical Assistant’s training and scope of practice.
Update and reconcile medications, allergies, immunizations, medical history, and other relevant patient information.
Perform urine testing and point-of-care testing, including strep, respiratory virus, and pregnancy testing, as trained and authorized.
Administer and document immunizations and perform or assist with EKGs and other office-based procedures as trained.
Prepare, stock, clean, and maintain examination rooms and equipment in accordance with infection-control and safety standards.
Collect, label, and prepare specimens for laboratory processing and promptly report abnormal or concerning findings to the appropriate clinician.
Coordinate laboratory testing, imaging, referrals, and specialist appointments and support care coordination and follow-up.
D. Provide Clerical and Administrative Support
Support the smooth operation of clinical and administrative areas and provide assistance to the healthcare team.
Prepare, scan, organize, and attach reports, forms, letters, EKGs, and other documents to patient records.
Maintain accurate and organized patient records and update information in the Athena EMR.
Assist with medical record requests and other administrative patient needs.
Maintain confidentiality and comply with HIPAA, privacy, and practice policies.
Complete assigned tasks accurately and within established timeframes.
E. Manage Medical and Office Supplies
Monitor, order, stock, and organize medical and office supplies.
Maintain examination rooms and clinical areas with necessary supplies and equipment.
Monitor expiration dates and report expired, damaged, or low supplies.
Assist with vaccine and medication inventory in accordance with practice protocols.
Report equipment concerns to the appropriate staff.
F. Patient Experience and Care Coordination
Promote a positive, respectful, compassionate, and welcoming patient experience.
Build trusting relationships with patients and families and demonstrate cultural sensitivity.
Help patients overcome barriers to accessing and navigating healthcare services.
Assist with outreach and follow-up for preventive care, chronic disease management, referrals, testing, and other clinical needs.
Support value-based care, population health, care management, and quality improvement initiatives.
Encourage patients to participate actively in their healthcare and understand their care plans.
G. Teamwork and Leadership
Collaborate effectively with physicians, advanced practice clinicians, nurses, care managers, behavioral health staff, administrative staff, and other team members.
Support the delivery of high-quality, patient-centered primary care.
Communicate clearly and respectfully with patients, families, coworkers, clinicians, visitors, and community partners.
Demonstrate initiative, accountability, sound judgment, and willingness to seek assistance when needed.
Identify barriers to high-quality service and contribute ideas and solutions.
Participate in staff meetings, training, quality improvement activities, and practice initiatives.
Remain flexible and adaptable as practice needs evolve and contribute to a positive culture of respect, collaboration, and teamwork.
Ideal Candidate
The ideal candidate is compassionate, patient-centered, dependable, organized, and detail-oriented, with strong communication and interpersonal skills. They are fluent in Russian and comfortable communicating with Russian-speaking patients and families, while demonstrating respect for cultural differences and individual patient needs. The candidate works well as part of a team, is adaptable and willing to learn, and is comfortable using technology and electronic medical records. They maintain professionalism in challenging situations, take accountability for their work, and are committed to continuous improvement and contributing to an innovative, team-based model of primary care.
Physical and Work Requirements
Ability to safely perform the physical and clinical duties of the position, including sitting, standing, walking, bending, reaching, and occasionally lifting or moving supplies and equipment. The Medical Assistant must be able to move between administrative and clinical areas throughout the workday and follow appropriate infection-control and workplace safety practices.
About Us
Kronos Health, PLLC is committed to providing high-quality primary care at lower cost by changing the way health care is delivered. We believe both patients and clinicians need more time to talk, ask questions, develop meaningful relationships, and build trust.
Our clinicians provide comprehensive primary care, physical examinations, routine health screenings, preventive care, group medical visits, chiropractic care, and community geriatrics services for patients of all ages. We use a value-based approach that emphasizes prevention, care coordination, patient engagement, and helping patients achieve their health goals.
Our success is built on team-based care, collaboration, innovation, and work-life balance. We believe every member of the healthcare team plays an important role in providing high-quality, accessible, and compassionate care.
The Medical Assistant will be an integral member of our multidisciplinary team, providing clinical, administrative, and patient support to physicians, advanced practice clinicians, nurses, and other members of the healthcare team.
We are looking for team members who share our commitment to patient-centered care and who want to help us build a better way of delivering healthcare. Kronos Health is committed to providing an inclusive, respectful, and supportive workplace where every team member can contribute their skills and talents to improving the health and well-being of our patients and community.
Ready to Apply?
Apply today and be part of something meaningful at Kronos Health. Email info@kronoshealth.com with a résumé and cover letter.